Ak77 Privacy Policy — How Your Personal Information Is Kept Safe

Introduction and Scope

Ak77 (operated at: https://ak77.si) explains in this Privacy Policy how we handle your personal information. This policy applies to all users who access our services through the ak77 website, mobile app, or any other channel.

We believe transparency is the foundation of trust. This document avoids complex legal language and explains everything in plain terms. By accessing or using the ak77 platform, you are agreeing to this Privacy Policy.

What Information Do We Collect?

Ak77 only collects information that is necessary to provide its services. No additional data is requested.

How Is Information Collected?

Ak77 collects information through various channels, always transparently and with your consent:

• Directly Provided Information: Information you provide during registration, KYC verification, or when contacting support.
• Automatically Collected Information: Through cookies and log files while using the website or app.
• From payment providers: Necessary information received from mobile banking or bank providers to confirm transactions.
• From identity verification providers: Limited data received from third-party verification services as part of the KYC process.

How We Use Collected Data

Your data is used only for specified purposes. ak77 never uses data beyond what has been authorized:

• Account Management: Registration confirmation, login verification, and account security.
• Payment Processing: Using necessary information to process deposits and withdrawals.
• KYC & Age Verification: To fulfill legal obligations and ensure the protection of minors.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To analyze user experience and improve the platform.
• Responsible Gaming: To monitor gaming behavior and provide assistance when needed.
• Relevant Communications: To send important updates, security alerts, and promotional information.

Data Sharing — When We Do and When We Don't

Ak77's position is clear: Your data will never be sold. However, limited data may be shared in certain specific circumstances:

• Payment Providers: Only the minimum information required to process a transaction is shared with mobile banking providers or banks.
• KYC Service Provider: With a licensed KYC partner for identity verification.
• Legal Requirements: Upon a lawful order from a court or regulatory authority.
• In security investigations: To government agencies investigating cybercrime or money laundering.

All third-party partners are bound by agreements that align with ak77's privacy policy.

Data Storage and Security Measures

Ak77 follows industry-leading standards to keep your data secure:

• 256-bit SSL/TLS Encryption: All website and app communications are encrypted.
• AES-256 Data Encryption: Sensitive data stored on our servers is kept in encrypted form.
• Firewall and IDS: Multi-layered network security to prevent unauthorized access.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Restricted Access: Only authorized personnel are permitted to access sensitive information.
• Data Backup: Regular backups are stored in secure locations.

Cookies & Tracking Technologies

Ak77 uses cookies and similar technologies to improve your website experience. Cookies are small files stored in your browser that help the website remember your preferences.

• Essential Cookies: Required for staying logged in and maintaining security — these cannot be disabled.
• Functional Cookies: Remembers your language and other preferences.
• Analytics Cookies: To understand usage patterns — without identifying you personally.
• Security Cookies: To detect and identify fraudulent activity.

You can manage most cookies through your browser settings. However, disabling cookies entirely may cause some features to not work properly.

Your Privacy Rights

As an ak77 user, you have several important rights over your own data:

Protection of Minors' Data

Ak77 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

Age is verified at registration and confirmed via ID document during the KYC process. If a minor's information is found to have entered the system for any reason, all data will be deleted and the account closed immediately upon discovery.

If a parent or guardian suspects their child is using ak77, please contact support — we will take immediate action.

Data Retention Period

Ak77 does not retain data beyond what is necessary. General guidelines:

• Active Accounts: Data is retained for the entire duration that services are being provided.
• Closed Accounts: Up to 5 years in accordance with legal and regulatory requirements.
• Transaction Records: Up to 7 years in accordance with financial regulations.
• KYC Documents: For the duration required under applicable regulatory law.
• Marketing Information: Removed immediately upon withdrawal of consent.

Changes to the Privacy Policy

This Privacy Policy may be updated from time to time due to legal changes, technology updates, or changes to our services.

• For significant changes, a notification will be sent to your registered mobile number or email.
• The date of any changes will be noted at the top of this page as "Last Updated".
• Continued use of the platform after an update is considered acceptance of the revised policy.

Contact and Complaints

For any privacy-related questions, concerns, or complaints, please contact the ak77 support team:

• Chat with us in Bengali via live chat — available 24/7.
• Email us at: [email protected]
• To request deletion of your data or exercise any of your rights, please reach out through support.

We aim to respond in writing to any privacy-related request within 30 business days of receipt.